Refund & Exchange Policy

We want you to be happy with your order from Vape Station. If something isn't right, here's how returns and refunds work.

Eligibility

You may request a return or exchange within 7 days of delivery if the item is unused, unopened, and in its original packaging. For hygiene reasons, opened e-liquids, coils, and pods cannot be returned unless defective.

Damaged or incorrect items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or refund.

Refund method

Approved refunds are issued to the original payment method (bank transfer, JazzCash, EasyPaisa, or Raast) or, for Cash on Delivery orders, by bank transfer to an account you provide.

How to request a return

Contact us via WhatsApp or the details in the footer with your order number to start a return or exchange.

Last updated: October 2026